FAQs

Yes! The pictures show the actual products, which we photograph in our own photo studio under professional lighting conditions (CRI95+) to represent colors and details as true to life as possible. Please contact me if you have any specific questions or would like more detailed pictures.

I ship via DHL as standard; in special cases, I also use UPS/DPD.

Our shop carries items from various warehouse areas – small parts and large items are managed separately to always offer you the most suitable shipping method. If your order contains items from both areas, shipping costs may add up. Should you have paid more than the actual shipping cost, we will refund you the difference within 24 hours of dispatch – automatically, without you having to do anything.

The processing time for the services varies as they are different members of my network - however, these hand-picked professionals often work individually, which can lead to processing times of several weeks or, in extreme cases, even several months - this is, in my opinion, the only downside of high processing quality and an outstanding price-performance ratio. I have generally noted this with the services; please contact me if you have any questions.

Absolutely! Firstly, I am gradually refurbishing the spare parts I have in my warehouse and adding them to the shop, so new items/products are continuously being added. I am also constantly searching for parts that fit into my range. Secondly, through my extensive network, I have access to parts that are lying dormant in private collections and warehouses – contact me with what you are looking for!

As soon as your parcel leaves the warehouse, you will receive an email with a link to the tracking portal, where you can check the status of your shipment in real time at any time.

Yes, through our shipping partner DHL, we are happy to deliver to your preferred parcel locker.

No need to worry! The tracking link in the shipping confirmation often allows you to make last-minute changes, such as selecting a preferred delivery or drop-off location, or choosing a neighbor.

If you do not like an item, you can return it within 14 days.